Refund policy
Return & Refund Policy
Returns
We hope you love your ATMAN experience. However, if you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The product must be returned in its original packaging
- Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Used candles
- Burned candles
- Gift cards
- Final sale items
Damaged or Incorrect Orders
If your order arrives damaged or if you received the wrong item, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- Photos of the damaged product and packaging
We will do our best to resolve the issue as quickly as possible.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service, as ATMAN is not responsible for lost return packages.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, we recommend placing a new order after your return has been approved.
Contact
For any questions regarding returns or refunds, please contact: